In the modern digital, femtosecond, texting age, our specialty and lives are moving at a faster pace than ever before (instantaneously, in fact). But, as providers, it’s important that we never lose sight of our focus: patient care. So, how do current practices adapt to these changes, and what can they do to maintain quality patient experiences during these times?
In this issue, we’ll hear from some seasoned surgeons to find out which practice behaviors and technologies have improved their patients’ satisfaction the most over the past year. One article focuses on areas we should all be aware of: phone standards, wait times, and what your office décor says about you and your practice. Also, sometimes despite our best efforts to make patients confident and comfortable, they may still be anxious about their diagnosis or surgical outcomes; one surgeon tackles this issue in an overview of the art of the doctor-patient conversation.
We hope you find some pearls to enrich your patients’ care and look forward to seeing you at ASCRS.